Self-exclusion

If you are not concerned about your gambling behavior, but wish to close your account with the website, then you can request an account closure here. Any available balance may be withdrawn. Should you wish to reopen the closed account, please contact our Member Support Team at [email protected] and we will assist you. You may also choose to register a new account with us.

If you wish to take a break and suspend your use of your account, you can request one of the following: A one day (24 hours) “Take a Break” period

A two day “Take a Break” period A seven day “Take a Break” period

A fourteen day “Take a Break” period A one month “Take a Break” period A six week “Take a Break” period

During a “Take a Break” period we will suspend your account. New accounts you might attempt to open that you have “Taken a Break” from during the break period may also be suspended to the extent detected by us. You can request a “Take a Break” period by contacting our Member Support Team at [email protected].

If, at any stage, you become concerned about your gambling behavior, you can request a six month or above self-exclusion period. Should you choose to self-exclude from the website operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation.

During a self-exclusion period, the suspended access will be enforced and irrevocable. If you wish to reactivate your account after the self-exclusion period has ended, you must to request reactivation of such account and there will be a one day cooling-off period before we are able to provide you access to your account. For the avoidance of doubt, there will be no such cooling off period with respect to any “Take A Break” period. We may also ask you to provide certain information to us before you are able to access your account again.

Please note that your request to self exclude may take up to 48 hours.

We will take steps to remove your details from our marketing database within two days of your self- exclusion taking effect and will, as soon as practicable, take all reasonable steps to stop marketing being sent to you.

If you are unsure about requesting self-exclusion, ask yourself the four questions below: Is gaming interfering with your work or other responsibilities?

Are you trying to make up for prior gaming losses? Are you recovering from an addictive disorder?

Do you play under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.